Frequently asked questions
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Ordering
Do I need a business account to buy?
No. Businesses and the public can order online at the same wholesale prices, and you do not need to create an account. Every order gets a private status page.
Do your prices include GST?
Yes. Every price on the site includes GST, and the GST amount is shown in your order summary and confirmation email.
How are products packed?
Everything is sold by the carton or box. Each product page shows exactly what is in it, for example 500 plates packed in 10 sleeves of 50, or 1,000 cups in 20 sleeves of 50.
Do you quote for large or regular orders?
Yes. Send your list through the bulk quote form and we will come back with a price for the goods and the freight together.
Delivery
How much is delivery in Sydney?
Sydney metro postcodes pay $8.75 per carton, GST included, and delivery is free for orders of $300 or more. The charge is shown in your cart once you enter your postcode.
Do you deliver outside Sydney?
Yes, Australia-wide. For addresses outside Sydney metro we quote freight after you order, using the best carrier for your area, and email you the price before anything is dispatched. Freight is paid separately.
What if I do not accept the freight quote?
You can cancel the order and we will refund what you have paid in full.
Something arrived damaged or short. What now?
Please tell us within 7 days of delivery through the contact form or on (02) 8798 2242, with your order number and a photo if something is damaged.
Products
What is sugarcane (bagasse) packaging?
Bagasse is the fibre left over after sugar is extracted from sugarcane. It is pressed into plates, bowls and containers that are sturdy enough for a full meal and break down far more readily than plastic or foam.
Are the paper cups biodegradable too?
Our paper cups are sold as disposable paper cups. If you need a particular certification for your venue or council, ask us before you order and we will confirm the details for that product.
Payment and returns
How can I pay?
By credit or debit card (Visa, Mastercard or American Express) through Stripe, or with PayPal.
Can I return something?
Faulty or incorrect goods are covered by the Australian Consumer Law. Change-of-mind returns of unopened cartons may be accepted within 14 days at our discretion. See the Refund and Returns Policy for details.
Can I get a tax invoice?
Your order confirmation shows the GST included. If your business needs a formal tax invoice, send us a message with your order number.