Privacy Policy
How we collect, use and protect your personal information.
This policy explains how BiodegradableCatering.Supplies, a division of Butterfly Import Export Pty Ltd (ABN 30 167 641 572), handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Orders: your name, business name (if any), email address, phone number, delivery address, the products you order and any notes you add.
- Messages and quote requests: the details you type into our contact and quote forms.
- Payments: card payments are handled by Stripe and PayPal payments by PayPal on their own secure pages. We receive a confirmation and a payment reference, never your full card number.
- Technical information: your IP address and basic browser details, which we use to prevent fraud and spam.
- Analytics: we use Google Analytics to understand how the site is used (pages visited, device type, approximate location). Google sets cookies for this.
How we use it
- to process, deliver and support your orders, including quoting freight;
- to answer your messages and quote requests;
- to send you emails about your order (we do not send marketing emails unless you ask us to);
- to protect the site and our customers from fraud and abuse; and
- to meet our legal obligations, such as tax records.
Who we share it with
We share only what is needed with the businesses that help us run the store: our warehouse and the carriers that deliver your order, our payment providers (Stripe, PayPal), our website and email hosting providers, and Google Analytics. We do not sell or rent personal information.
Cookies and your browser
The store keeps your cart and checkout details in your own browser (local storage) so they are still there when you come back. A session cookie is used for security when you check out. You can clear these at any time in your browser settings.
Storage and security
Order and message records are stored on secured servers in Australia. Access is limited to the people who need it to run the store. Some of our providers, such as Google, PayPal and Stripe, may store information outside Australia.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, through our contact form or by calling (02) 8798 2242. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).