Refund and Returns Policy

Faulty, damaged or incorrect goods

If something arrives faulty, damaged or not what you ordered, you may be entitled to a remedy under the Australian Consumer Law. For a major problem you can choose a refund or a replacement; for a minor problem we will repair or replace the item within a reasonable time.

Please tell us within 7 days of delivery through the contact form or on (02) 8798 2242, with your order number and a photo of the problem. Do not use food packaging from a carton that arrives damaged or contaminated.

Change of mind

Our products are already sold at discounted wholesale prices, so change-of-mind returns are not guaranteed. In some cases we may accept one, provided that:

• you ask us within 14 days of delivery and have proof of purchase;
• the cartons are unopened, unused and in their original packaging, in saleable condition; and
• you arrange and pay for the return freight.

We may decline a change-of-mind return at our discretion. This does not affect your rights if an item is faulty.

How refunds are paid

Refunds are made to the original payment method. If an order comes back to us because of an incorrect address or because it was not collected from the carrier, we may charge the cost of sending it again.

Privacy

Details collected for a return are stored securely and used only to process it, to prevent fraud, or where the law requires. See our Privacy Policy.

To start a return or report a problem, contact us.